Build · 2–4 weeks
Voice AI Receptionist
A real-time AI agent that picks up your phone, books appointments, and routes the calls that need a human.
A Voice AI Receptionist from PerezCarreno & Coindreau is a production-grade AI phone agent that picks up your phone, books appointments, answers questions, qualifies leads, and routes the calls that need a human. It is integrated with your calendar and CRM, trained on your business specifics, and runs 24/7 in English and Spanish. Setup takes 2 to 4 weeks and includes a custom voice, a scripted knowledge base for your business, calendar integration, human-handoff rules, and CRM + SMS follow-up automations. Built for small and medium businesses that lose revenue to missed calls (auto shops, dental, medical, home services, professional services). Typical clients recover 20 to 40% of previously missed calls within the first month.
Starting at
$6,500 setup + monthly
Timeline
2–4 weeks
Best for
Businesses losing revenue to missed or after-hours calls
What's included
Everything you get, in the box.
- ✓ Custom voice + greeting script
- ✓ Business knowledge base (hours, services, pricing, FAQs)
- ✓ Calendar booking integration (Google, Microsoft, or CRM)
- ✓ Human-handoff rules and warm transfer
- ✓ Post-call SMS confirmations and follow-ups
- ✓ Weekly transcript review during first month
- ✓ Monthly optimization retainer (optional)
Who it's for
Is this the right engagement for you?
Auto repair shops, HVAC, and home services
Medical and dental clinics
Law firms and professional services
Restaurants and hospitality with high call volume
Agencies losing after-hours leads
How it works
4 steps.
Discovery
We spend a day listening to your current calls to understand caller intents, edge cases, and handoff points.
Build
Custom voice, scripted knowledge base, calendar integration, and CRM hooks.
Pilot
Runs in parallel with your current receptionist for 1–2 weeks. We tune based on real transcripts.
Cutover
Full cutover with monitoring. Weekly transcript reviews the first month; monthly after.
What you walk away with
Outcomes.
20–40% of previously missed calls recovered
Zero missed after-hours leads
Appointments booked in real time, no phone tag
Callers cannot tell they are speaking to an AI
Pricing
Starting at $6,500 setup + monthly
Monthly fee covers platform costs, minute usage, and ongoing optimization. Exact monthly scoped to call volume.
FAQ
Voice AI Receptionist: Questions we hear
- How natural does it actually sound?
-
Natural enough that most callers do not realize they are speaking with an AI — until we tell them, which we recommend doing. The voice AI uses current-generation models from ElevenLabs, OpenAI, or similar, handles interruptions, mispronunciations, background noise, and accented English. We tune the voice to match your brand and industry tone.
- What can it handle without escalating to a human?
-
Appointment scheduling, rescheduling, and cancellations; answering common questions (hours, location, services); taking messages and detailed inbound requests; qualifying inbound leads; routing calls by topic; basic billing and account lookups if integrated with your system. Complex or emotional conversations always route to a human with full context.
- What does this cost to run per month after setup?
-
Typical operational costs run $200–$800 per month depending on call volume, voice provider, and how much logic is handled on your side versus in the AI. We bill the setup once ($6,500+) and a monthly support retainer; third-party usage (voice minutes, LLM tokens) is billed at cost or directly to your account — no markup.
Who leads this work
Armando J. Perez-Carreno
Every engagement is led by Armando J. Perez-Carreno, the founder of PerezCarreno & Coindreau and host of The Web Talk Show. 18+ years shipping production software, 100+ businesses served across 11 industries, Upwork Expert-Vetted (top 1%), and a lifelong San Antonian who works bilingually in English and Spanish. Enterprise clients include IBM, GoDaddy, and FEMSA.
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